I have been a loyal customer of Wal-Mart for about 6 years now. I do all my grocery shopping at my Neighborhood Wal-Mart and buy everything else I need from a nearby Super Wal-mart. My friends have tried to discourage me from shopping there because they all believe that they are no go for the people or the economy but I love Wal-Mart. At least until a bad experience a couple months ago. I had see an ad from another vendor in the newspapers with discounted CDs. Knowing that Wal-Mart has a match price policy I took the ad in to my local Wal-Mart as I had done many times before to do a price match seeing as I would much rather have given my money to them. I was at the register with my purchase in hand and the required ad when the employee working the register told me that he did not know how the price match policy worked and that he would have to get the manager. That didn't upset me as I remember being a new employee at my current job and I know how it feels to have to process and retain all the routines. What upset me is that the manager who approached took the slightest glance at the ad and promptly said we do not do price match on sale items! I kindly told him that I had done it before and that the concept of a price match would not exist if they didn't match sale items. I mean if Wal-Mart saw their competitors with a regular price that was lower than theirs they would do a rollback to keep their price competitive and to avoid having to do countless price matches. Apparently I knew more about price matching than he did. He rushed off and left me looking baffled and insulted when the employee at the register suggested I call the head office. Taking his advice I did exactly that. The representative on the phone renewed my faith by contacting the store himself after confirming that I was right and had another manager handle the sale personally. I was told to head to the front of the store where I would meet the manager and speak to her personally. While I waited for her to meet me the wayward manager heard of the call from the head office and he was surrounded by a group of other employees busily talking and waving his hands in the air. Now I hate creating a fuss but Wal-Mart had to have it made know that they need to train their employees better so that EVERYONE knows the policies but at the very least all the managers do! Since then I have not shopped at Wal-Mart. Instead I visit our local groceries and dollar stores for all my needs.
