For some time Comcast has had a bit of a Monopoly in our town and community. Upon several instances of dissatisfaction with customer service and pricing, I did some research and found that they were truly the only company offering cable in our area. Not wanting to switch to a satellite or other service type, I stuck with Comcast for almost 10 years (though frequently unhappy with them).
When a new company came around offering a similar type service at half the price, I jumped on board. I called Comcast to break my service and they issued me a credit for the last half of the month and indicated that once my equipment was returned that I would no longer have anything else to do. I returned my equipment and received a final $0 bill indicating that our relationship was now over.
Subsequent to this, I received two invoices for equipment for almost $2K. When I checked my account online, it indicated that my account was closed. My husband on two occassions try to call in to the customer service department to get it resolved. One time he gave up waiting for a representative after 30 minutes and the other time he was disconnected after waiting almost 45 minutes. We finally considered the issue closed on our end after no longer receiving any invoices from the company.
Our new provider has given us some problems, but nothing in comparison to the fun that we had with Comcast.
