I had the same bank account through numerous takeovers and what-not. I had been with Sun Trust for over a year at least. My husbands ATM card was expiring and they sent him a new one. He called to activate it. They refused to activate it because he could not verify the branch that the account had been opened at. I got on the phone and explained to them I had opened the account 3 years before I met him, and not only did he not have a good enough memory to remember that sort of thing, I would bet that THEY did not have the correct information. I asked them to verify ME. They said I did not know the branch it was opened at either. I explained to them which branch it was opened at, and that the branch they said I opened at, I had never, ever stepped foot in, and that it was a glitch with the banks changing ownership. I asked them to verify any other information to activate his card. He had his old card, they had all his info, but refused to activate it. They accused me of being in violation of of the Patriots Act.
I went down to the bank the next day to try to rectify the situation and correct the information they had on file for me. They told me that the manager never came to the branch, that they could not reach them by phone and had no email account for them.
I canceled my account immediately and went with a local credit union. We haven't had any problems since then, and also get free checking now. I'll never go back to a commercial bank.
